When the pandemic was declared, the Library of Parliament reacted quickly to identify ways to serve clients and contribute to parliamentary democracy, while respecting public health guidelines and safeguarding employees’ health. With the strategic priorities of relevance, agility and a healthy workplace, and a strong foundation when the pandemic started, the Library launched new and enhanced products while continuing to deliver most existing services. In this article, the authors note the institution’s success mainly reflects three factors: committed, adaptable and resilient employees; collaboration with Parliament Hill partners; and a workforce largely equipped to telework.
They explain that the Library continues to evaluate what has worked well and what has not, and where additional investments would help ensure and enhance its ability to serve clients, regardless of their – or the Library staff’s – work location or of public health or other conditions. They conclude that the Library is confident that the innovation, creativity and flexibility engendered by this crisis will be a lasting legacy.